In hospitals, clinics and wellness centers, every conversation matters—from scheduling appointments to handling prescription refills and billing questions. But with limited staff, rising patient volumes, and increasing compliance demands, critical details can slip through the cracks, impacting both patient care and operational efficiency.
This is where RingSense, RingCentral’s AI-powered conversation intelligence solution, makes a difference. By automatically capturing and analyzing conversations, RingSense helps healthcare teams reduce administrative work, improve communication, and enhance the patient experience.
Four ways RingSense is helping healthcare teams deliver better care
1. Reducing no-shows with smarter scheduling and confirmations
Missed appointments disrupt patient care and cost clinics significant revenue. RingSense automatically transcribes and tracks key details from scheduling conversations, ensuring follow-ups, confirmations, and rescheduling requests are captured in real time. By integrating with EMRs and scheduling systems, clinics can reduce no-show rates and optimize appointment management.
2. Eliminating billing errors and disputes
Billing miscommunications can lead to payment delays, claim denials, and patient frustration. With RingSense, every billing-related conversation—from insurance verification to payment confirmations—is automatically recorded and transcribed. This ensures accurate documentation, helps billing teams resolve disputes faster, and maintains compliance with regulatory requirements.
3. Ensuring accurate and timely prescription refills
A missed or misheard prescription refill request can result in delays, patient frustration, or even health risks. RingSense captures and organizes all refill-related conversations, reducing miscommunication between patients, pharmacists, and clinicians. This improves response times, enhances prescription tracking, and ensures regulatory compliance.
4. Streamlining doctor and clinician follow-ups
Post-visit follow-ups are critical for treatment adherence and patient satisfaction, but managing them manually is inefficient. RingSense records and summarizes follow-up calls, helping doctors and clinicians track patient concerns, document care instructions, and close communication gaps. With automated action items and seamless integration into patient management systems, healthcare teams can improve outcomes while reducing administrative burden.
What’s new with RingSense?
In the past year, RingSense has introduced powerful new capabilities to make AI-driven conversation intelligence even more effective:
- AI coaching dashboard: Provides managers with automated insights and scorecards to improve team performance.
- Microsoft Teams integration: Captures and analyzes conversations across multiple channels.
- Expanded CRM compatibility: Now supports Zendesk, Zoho, and Bullhorn to bring conversational insights directly into CRMs.
- Multilingual support and global compliance: Spanish transcription and UK data residency compliance.
- Enhanced efficiency: Automated summaries and follow-ups save time and reduce manual work.
Why healthcare teams choose RingSense
RingSense isn’t just another tool—it’s fully integrated into RingEX, RingCX, and Microsoft Teams, making it easy for healthcare teams to record and summarize patient interactions, keep CRMs up to date, and gain valuable insights. With simple configuration and advanced AI-powered analytics, teams can quickly unlock new efficiencies and improve patient care.
“We’ve gone from auditing 300 calls a month to 75,000 calls a month. Our compliance rate is now 99.86%. Being able to say that is huge. I’m 100% confident because I can literally listen to every call. And our finance team requested to be added to RingSense because they wanted to start doing some deep dives into callers that relate to their billing inquiries.” – VP of Corporate Compliance, Scarlet Wheeler at REE Medical
See RingSense in action—join our weekly demo
Whether you’re looking to add RingSense to your existing RingCentral business or need a cloud telephony solution with AI-powered conversation intelligence, we’d love to show you how it works.
Sign up for a weekly demo with our solution engineering team and see how RingSense can transform your healthcare operations.
Originally published Mar 06, 2025
