Today, we’re launching RingCentral AI Receptionist™ (AIR)—a fully integrated AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service.

RingCentral AIR™ is built directly into the RingCentral business phone system, providing businesses with an AI agent that:

  • Answers calls instantly and engages in natural conversations.
  • Handles routine inquiries without requiring human intervention.
  • Intelligently routes complex calls to the right person based on names and context.
  • Schedules appointments and follows up via SMS.

Unlike standalone AI tools that require third-party integrations, additional software, and manual setup, RingCentral AIR is built directly into RingCentral’s business phone system, making deployment effortless. It takes minutes to set up, and it works right inside your existing RingCentral phone system, with no extra apps required.

Turn on a digital employee in minutes


Imagine adding a digital employee to your team in minutes… one that never misses a call, provides instant answers, and ensures customers are directed to the right place.

With RingCentral AIR, businesses can:

  • Scale effortlessly without hiring additional staff.
  • Handle peak call volumes without increasing operational costs.
  • Provide a consistent, high-quality customer experience without the need for manual intervention.

AI-powered customer interactions are no longer reserved for large enterprises. Now, any business can implement AI-driven call handling, in just a few minutes, at a fraction of the cost, with no technical experience needed.

Businesses need a smarter way to manage calls

For decades, businesses have needed a better way to handle calls—one that provides instant responses, eliminates frustrating menus, and ensures every customer is heard. With generative AI, businesses can now deliver seamless, natural conversations that answer questions, route calls intelligently, and create a frictionless caller experience.

Missed calls mean lost revenue and poor customer experiences—but answering every call with a live person is expensive and difficult to scale.

RingCentral AIR changes that by ensuring businesses:

  • Never miss a call – AI greets callers instantly and directs them where they need to go.
  • Deliver fast, accurate answers – Handles routine questions and provides business information without requiring staff intervention.
  • Seamlessly route complex requests – Transfers calls to the right person based on names and context.
  • Capture every opportunity – Books appointments and sends follow-up texts.

What makes RingCentral AIR different? 

Most AI voice solutions are disconnected tools that add complexity rather than solving real problems. RingCentral AIR is powered by generative AI and natural language processing. Best of all, it’s built to be fully integrated, effortless to deploy, and designed for real business impact.

  • Works inside your existing RingCentral phone system. No extra apps, no complicated setup needed. One system to manage all your business communications. RingCentral AIR syncs with your contacts, employee directory, and business settings, so it’s ready to go from day one.
  • Up and running in minutes for businesses of every size.
  • Understands your business instantly. All you need to do is add your website and upload key docs to train your AI receptionist to provide accurate, business-specific responses.
  • RingCentral AIR is multimodal. It can schedule appointments, send texts for directions, and share important links.
  • Seamless AI-to-Human handoff. When AI can’t fully resolve a customer issue, it smoothly transfers the call to a live representative.
  • Built on enterprise-grade voice infrastructure. Backed by RingCentral’s decades of expertise in voice communications, security, and compliance.

What RingCentral AIR can do for businesses

Natural, human-like conversations


Customers expect real conversations, not robotic menus. RingCentral AIR understands intent, responds conversationally, and can even switch languages. English is available at launch, with Spanish launching at the end of Q1 and additional languages to follow.

Automates routines tasks and responses so teams don’t waste time

RingCentral AIR answers common questions, provides business details, and intelligently routes calls—without human intervention. It can also schedule appointments, take orders, and send SMS follow-ups to complete customer interactions.

Appointment scheduling coming soon by the end of Q1 2025.

Works right inside your RingCentral phone system

No extra apps, no complex integrations. RingCentral AIR syncs with your existing RingCentral phone number, employee directory, and business hours, making deployment seamless.

Understands your business, just add your company website and upload any key documents

RingCentral AIR doesn’t rely on static scripts. It pulls knowledge from your website, FAQs, and uploaded documents to provide accurate, personalized answers. Generative AI refines responses in real time so conversations feel natural and informed.

Get insights on your calls

With built-in analytics, every call is captured, transcribed, and analyzed. Businesses can track trends, improve staffing decisions, and identify common customer issues without manually reviewing call logs.

Scales across locations and departments, without extra hires

Deploy multiple AI receptionists for different teams—from billing to customer support—without hiring additional staff. RingCentral AIR seamlessly manages high call volumes, reducing wait times and improving service.

Delivers consistent customer service 24/7

No missed details, no off days, no training gaps. RingCentral AIR ensures every caller gets accurate, professional service—no matter the time of day. Unlike human agents who may forget information or have days off, it consistently delivers the right answers, follows protocols precisely, and scales effortlessly to meet demand.

Real businesses, real results

Businesses already using RingCentral AIR are seeing significant benefits:

  • A security company now automates 50% of its calls, freeing staff for revenue-generating tasks.
  • A home tech service company uses  RingCentral AIR as an AI-powered sales rep, capturing leads that would have been lost.
  • A healthcare provider reduced call response time from 12 seconds to zero, ensuring instant support.
  • A law firm now routes and screens calls 24/7, reducing manual handling by 20% while keeping clients connected.

With AI, these businesses are capturing more opportunities, increasing efficiency, and delivering better customer experiences.

Looking ahead – Agentic AI and the future of business communications

For too long, voice communication has been treated as an afterthought in AI innovation. RingCentral AIR marks the beginning of a new era, where AI-powered agents don’t just answer calls, but actively support and enhance business operations.

By integrating AI directly into your phone system, we’re setting the foundation for a portfolio of intelligent agents that know your business, integrate seamlessly into your workflows, and drive real value. This is more than just automation. It’s the first step toward AI-powered business agents that work alongside your team, continuously learning, adapting, and improving.

RingCentral is leading the charge in AI agent workflows, where voice AI, automation, and enterprise communications converge to deliver smarter, more efficient business interactions. This is just the beginning.

We’re proud to build AI that works in the real world, designed to make businesses more responsive, more connected, and more intelligent.

Join us and experience the power of effortless Voice AI

RingCentral AIR is now available in controlled release for select U.S. customers.

If you’re ready to:

  • Reduce missed calls and capture every opportunity
  • Streamline customer interactions without adding complexity
  • Experience the next generation of AI-powered business communications

📌 Visit our webpage to learn more and request early access.
📌 Register for our upcoming ‘AI RealTalk’ Webinar on March 26 at 10:00am PT for a demo and more insights. 

Originally published Feb 20, 2025, updated Mar 04, 2025